Questions answered.
Travel made easier.

Send us your hotel name, room number, preferred trip, travel date, number of adults and children, and the children’s ages. Our team will check availability, confirm the final price, explain the pickup details, and register the booking.

The exact pickup time is usually confirmed after the hotel route and operating schedule have been finalized. For many excursions, the pickup time is sent one day before the trip. Please wait in the hotel lobby or at the confirmed pickup point at the agreed time.

Pickup is available from hotels within the designated service area of each excursion. Hotels in Sahl Hasheesh, Makadi, Soma Bay, El Gouna, Marsa Alam, or other locations may require an additional transfer fee. The exact supplement is confirmed before booking.

We arrange both shared and private experiences. Shared trips are a good-value option, while private tours offer more flexibility, personal transport, and a program adapted to your group. The trip page or booking message will clearly state which option applies.

Payment terms depend on the selected trip. Some excursions can be paid directly on the day of the trip, while others may require advance confirmation or a deposit. Our team will explain the accepted currency, payment method, and timing before you confirm.

Many excursions are family-friendly, but suitability depends on the activity, the child’s age, health, height, swimming ability, and the operator’s safety rules. Please provide the ages of all children so we can recommend the most appropriate option.

Safety comes first. Sea trips, water sports, and desert activities may be delayed, changed, or cancelled if weather, wind, visibility, sea conditions, or local authority instructions make the program unsafe. In that case, we will explain the available alternative, new date, or applicable refund arrangement.

The included services are listed on each trip page and may cover transport, entrance fees, guides, equipment, meals, or drinks. Personal expenses, tips, optional photos, extra activities, and transfer supplements are normally excluded unless clearly stated otherwise.

Yes. Norevia Trips works with professional guides in more than 15 languages. Language availability depends on the excursion, date, destination, and whether the trip is shared or private. Request your preferred language when booking so we can check availability.

Contact us as soon as possible through WhatsApp or email and include the booking name, hotel, trip, and date. Change and cancellation conditions depend on the supplier, ticket rules, transport booking, and how close the request is to the departure time. We will always explain the available options clearly.